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Return Policy

Because our products are perishable, all food sales are final. We will be happy to replace any item(s) in the unlikely event that they might be damaged or spoiled during transit. To make sure that you are satisfied with the product you receive, please inspect the contents as soon as your order arrives.

Trailside Provisions stands behind each and every one of our products. If for some reason you are not 100% satisfied we want to know about it. Contact us at hello@trailsideprovisions.com and we will follow up as soon as possible.

Shipping

When will my order ship?

We request 2 business days for order handling, although most orders will ship out the day after your order is placed.

How will my order ship?

We ship using USPS first class priority. USPS Customer Service: 1-800-275-8777

How long will my it take order for my order to arrive?

USPS shipments generally take 2-3 business days to travel; with handling time, orders are generally delivered within 5-8 business days. However, we are based in Alaska, so shipping delays may occur.

Do you ship overseas?

We do not accept international orders at this time. We do however accept APO/FPO/DPO orders worldwide. If you or a loved one are stationed overseas, please contact hello@trailsideprovisions.com for more information on our military specials.

My item is backordered?

This is very rare, however, due to the nature of our business and the small batch production method of our suppliers, some of the items you're ordering may be out of stock or unavailable to ship immediately. Our inventory management system usually prevents this and unavailable items will be generally marked as sold out. However, in the event of an item backorder, we will contact you immediately to find a resolution.

What if I accidentally provided the wrong shipping address?

If for some reason you the wrong shipping information upon checkout and the order is not shipped, contact us ASAP at hello@trailsideprovisions.com
If your order has already shipped based on the incorrectly supplied shipping information:
If the item was returned to our warehouse: then you are responsible for shipping costs associated with re-sending the order to the correct address or
If the order not received: unfortunately we are unable to correct this issue after the items have been shipped.

Privacy policy:

This privacy policy discloses the privacy practices for www.TrailsideProvisions.com & www.trailside-provisions-llc.myshopify.com. This privacy policy applies solely to information collected by these web sites. It will notify you of the following:

  1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

   • See what data we have about you, if any.

   • Change/correct any data we have about you. 

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

Updates

Our Privacy Policy may change from time to time and all updates will be posted on this page.



Terms and Conditions

Click for terms and conditions